855u Casino Privacy Policy

855u Casino ("855u," "we," "us," or "our") operates the online gaming platform accessible at 855u.club, providing casino games, sports betting, live dealer tables, and related entertainment services to players in the Philippines. 855u acts as the data controller in respect of personal information collected through the platform, meaning we determine the purposes and means by which your personal data is processed.

855u operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

855u collects the following categories of personal data from registered users and platform visitors:

855u collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the 855u platform, including cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-money laundering compliance partners; payment confirmation data from GCash, Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other Philippine government agencies in connection with our licensing and compliance obligations.

855u uses the personal data we collect for the following purposes:

• To create, verify, and manage your 855u Casino account.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under the Anti-Money Laundering Act (AMLA) and its amendments.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct on the platform.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications, including account notifications, security alerts, and withdrawal confirmations.
• To send you marketing communications about 855u promotions, bonuses, and new games — only where you have provided consent or where permitted by applicable law.
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests.
• To improve the 855u platform, personalize your gaming experience, and conduct internal analytics.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and other competent Philippine authorities.

Under the Philippine Data Privacy Act of 2012, 855u processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLA obligations, and NPC regulations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior, informed, and freely given consent. You may withdraw consent at any time.

855u does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Payment processors: GCash, Maya, and Philippine banking partners involved in processing your deposits and withdrawals.
• AML compliance partners: Screening services used to fulfill our obligations under the Anti-Money Laundering Act.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations.

855u uses cookies and similar tracking technologies on the platform to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options.
• Analytics cookies: Help us understand how players use the 855u platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content within the 855u platform. These are only activated with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 855u platform.

855u implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 855u platform.
• Encryption at rest for all stored personal and financial data.
• Multi-factor authentication (MFA) options for account access.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Incident response procedures compliant with NPC breach notification requirements under RA 10173.

In the event of a personal data breach that is likely to result in serious harm to affected individuals, 855u will notify the National Privacy Commission and affected data subjects within the timeframes prescribed by the Data Privacy Act and NPC Circular No. 16-03.

855u retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and PAGCOR regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.
• Technical and log data: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with our internal data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 855u Casino:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14 of this Policy. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

The 855u Casino platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. 855u does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 855u platform, please contact us immediately at the details provided in Section 14.

In the course of operating the 855u platform, some of your personal data may be processed by our technical service providers on servers located outside the Philippines. Where such cross-border transfers occur, 855u ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that impose data protection standards consistent with RA 10173.

855u does not transfer personal data to countries that do not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards, in accordance with NPC guidelines on cross-border data transfers.

855u Casino may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered users via the email address or mobile number on file, and publish the updated Policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the 855u platform following notification of any changes constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you may request closure of your account by contacting our support team.

855u Casino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

• Data Protection Officer, 855u Casino
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 855u platform
• Response Time: Within fifteen (15) business days for formal data subject requests

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Information on how to file a complaint is available on the NPC's official website.